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1. Delivery Areas
We ship within the Netherlands and selected European countries. If your country is not listed during checkout, please contact us before placing an order.
2. Processing Time
Orders are typically processed within 1–2 business days. During peak periods, processing times may be longer.
3. Delivery Time
- Netherlands: 1–3 business days
- EU Countries: 3–7 business days
Please note these are estimates and may vary depending on courier service and external conditions.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may apply for orders over a certain value—please refer to the promotions on our website.
5. Tracking
Once your order is shipped, you will receive a tracking number via email.
6. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, contact us within 48 hours. We will work with the shipping carrier to resolve the issue.
7. Perishable Items
Perishable goods are packed carefully to ensure freshness. We advise that someone is available at the delivery address to receive the package to avoid spoilage.
8. Incorrect Address
Please double-check your shipping address before finalizing the order. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
